How are your Massage and Event Pros screened?

Background checks, social media checks, education verification and a skillset competency screening performed by other community members with matched qualifications or higher. Our service Pros are also educated as brand ambassadors with facial communication training and non-verbal body awareness through their professional development organization so they are ready to utilize their interpersonal skills to effectively represent other brands.

How far in advance do we need to schedule?

This depends on how large your event it, how long you need services and how many Pros you would like to coordinate. For smaller events with one or two therapists, a minimal advance booking is required and could be same day even. However, for larger events and events in remote areas, we appreciate a minimum of two weeks’ advance notice.

How did you get into events?

Kendra has been leading events for years starting in 2007 when her crew did the Downtown Los Angeles VIP at Insomniac Festival until 4am. Ever since then, Kendra has done numerous events and realized the need for better professionals to really represent the event, not just serve the event. Massage Event Pros was born with the passion to proudly represent an event.

What is the maximum number of Pros?

With enough notice, as in more than 2 weeks, we can have as many Pros as you need even if it is 100 simultaneously.

Where do you provide services?

Currently, only Los Angeles and if the event is large enough, surrounding areas. We like to stay local and make sure you have top notch management and service on site at every event. Quality, not quantity.

Do I need to tip the Pros?

We love to give discounts and valuable add-ons because our Pros love tips. We offer price reductions so we can help ensure you are able to tip the Pros. Of course, we can build in the tip, but we want the Pros to want to earn it!

Why would we do seated massage when we can have reclining?

Both types of massage are great. Reclining is more for feet and seated is more for back and neck. Mix it up at your event or not. Reclining foot massages do take more space and that can be a factor in the decision process.

What are your service hours?

We are 7 days a week and depending on your event, we can be 24 hours a day with additional cost after 10pm. For our normal billing rate, our Pros provide services 8am until 9:30pm. For contacting our office, please call between 8:30am and 5:30pm Monday through Friday.

What is your cancellation policy?

7 days advanced notice for cancelling an event for a full refund of the 25% deposit. If there are any charges we have incurred toward setting up the event to provide service, they will be deducted. An example may be particular attire for the event or event programming for the scheduling software.

Does the gender of the massage therapist make a difference?

This is an issue of personal preference for the recipient. With clothed massage, most people do not have a preference.

Can the massages be done in private?

Absolutely!  We have privacy screens that we bring on site upon request at no additional charge.

How much space is required?

Not much. Only a small 4′ x 6′ area is needed for seated massage and 3’ x 8’ for reclining massage.

Do recipients remove clothing?

Most chair massage is done fully clothed.  Heavy jackets or sweaters should be removed to obtain the full feeling of the treatment. If recipients are in a private room at an office receiving longer treatments such as 20 – 30 minutes, they may opt to have their back exposed so they can receive as close to a table top back massage as possible. We remove any oils and lotion with our essential oil spray and cloth wipes so there is no residue on their garments afterward.

Are the massage chairs clean and sanitary?

Before each massage session massage therapists sanitize their hands with our Eco-Luxury essential oil sanitizer, clean the massage chair and apply a fresh face-rest cover.

Can pregnant women get a chair massage?

Absolutely. Massage can be very beneficial for women during pregnancy. However, be sure to let the massage therapist know you are pregnant in so they can assure your safety and comfort. This is especially true if you are in the first trimester, when it may not be obvious that you are pregnant.

Are there contraindications for chair massage?

Yes. Medical contraindications include but are not limited to: uncontrolled hypertension, uncontrolled diabetes, fractures, herniated discs, malignancy, numbness or tingling in any part of the body, especially the hands and feet. Our Event Pros discuss contraindications with each recipient before providing touch services.

How can I determine the number of therapists required for my event?

The number therapists required for a successful is dependent on a number of factors:

1. Budget
2. The number of employees or attendees
3. The time frame in which you have to complete the massages
4. Remember that there will be a certain amount of attrition when determining the total number of participants.
Call our office and we’ll help you figure it out!

What is your cancellation / refund policy?

No refunds will be provided for deposits or cancellations received less than 24 hours before a scheduled event. Cancellations received between 72 and 48 hours before a scheduled appointment are eligible for a 75% refund, and cancellations received less than 48 hours before a scheduled appointment are eligible for a 50% refund.

How long should the massage sessions be?

For conventions, trade-shows and events, we recommend starting with 6- 10-minute chair massage sessions and are adjusted according to traffic. For corporate massage, 15-20 minutes is generally preferable. 15 minute routines are normally taught in most massage schools.

How much space is required?

Very little space is required – usually a 4×6 foot area is sufficient for the massage therapist to set up the chair and equipment and have enough room to move around the chair easily.

Photo Kiosk FAQ’s

How Does a Keshot Photo Booth Work? Is It Easy to Use?

Yes. All of our technology solutions are developed to be sophisticated yet simple to employ. Just plug in and you’re ready to get started with your photo booth marketing. Plus, our team handles all aspects of installation, design, setup, teardown and transport of your photo booth.

Why Do I Need a Social Media Photo Booth at My Event? Can't I Just Take Pictures with My Smartphone?

Sure, but what you’re missing is the branded experience you’re providing your event’s attendees. Giving people the chance to interact with you in a group setting that offers a fun and free way to capture memories with their friends is priceless. And it’s all wrapped up in your logo and messaging to be uploaded to your online presence and shared over and over again through social media, email and printouts. You also gain access to valuable consumer data for lead generation and future marketing campaigns. Integrate our photo booth marketing software with your existing technology to further customize your event experience.

Can I Customize My Photo Booth? Can I Have My Own Team Design My Photo Booth?

Yes. Your photo booth can be completely custom-designed inside and out. Our in-house development team creates a branded skin and graphical user interface for your photo booth at your event that seamlessly coordinates with your company and event theme. If you prefer to have your own team handle the design, we can partner with you to do so.

How Do I Access the Email Addresses and Other Information I Collect with My Photo Booth? Is It Private and Secure?

Yes. All of our clients receive a personal login and password to a secure and private section of our website to retrieve a database of emails that can be viewed and downloaded at any time. Any data collected is shared only with the company that rents the photo booth for an event.

Do I Need an Internet Connection?

Yes. A Keshot photo booth requires an Internet connection to function. If Internet isn’t available onsite, we also offer wireless hotspots to power your photo booth marketing devices.

What Social Media Platforms Can I Upload and Share To?

Currently, you and your event guests can upload and share to Facebook, Twitter and Instagram, and more platforms are continuously being added. Take a look at our photo booth solutions section of our website for more information on our social media features like Facebook and Twitter Direct, Facebook Event Album and InstaKeshot.

How Far Ahead of Time Should I Order My Photo Booth?

Depending on how much customization is required to create your order, it can take up to two weeks to complete. If manufacturing and/or long-distance transport is involved it can be up to four weeks.

Do You Provide Technical Support?

Yes. Our team prides itself on our dedication to our clients’ success and we handle every aspect of your photo booth marketing event. Technical support is available throughout your event as well as a logistics manager to assist you at the event itself. We even offer brand ambassadors to ensure your attendees receive the optimal image-sharing experience.